This Article Applies From:
CVI Fusion 7.0
Infinity Client 7.0
Infinity Module 7.0
Core Services 7.0
DeMeter --
CVI Net Web --

 Note: Older versions of this article exists. See 'Other Applicable Versions' to see all versions of this document.


Introduction

The following guide is designed to give instructions on how install Pivotware devices/software from version 7.0 onwards. It also helps user to understand our product architecture as well as defining any requirements that products may have.


From version 7.0, we use feature management to manage the licensing of our software's functionality instead using our traditional methods using product numbers and license keys.


Contents

1  CVI Fusion

1.1  Minimum Requirements

1.2  Software Installation

1.3  Software Registration

1.4  Software Configuration

2  Infinity Client

2.1  Hardware Requirements

2.2  Running Requirements 

2.3  Starting Infinity Client

2.4  Licensing Infinity Client

2.5  Software Configuration

3  Infinity Module

3.1  Hardware Requirements

3.2  Running Requirements

3.3  Starting Infinity Module

3.4  Licensing Infinity Module

3.5  Software Configuration

4  Core Services

4.1  Minimum Requirements

4.2  Software Installation

4.3  Software Configuration


CVI Fusion 


Minimum Requirements 



CVI Fusion Minimum Requirements 

Desktop OS




Server OS



Processor



Memory


Disk Space


Display


Installed .NET Version

Windows 7 (32-bit / 64-bit)

Windows 8 (32-bit / 64-bit)

Windows 10 (32-bit / 64-bit)


Windows Server 2012 R2

Windows Server 2016


1GHz (32-bit)

2GHz (64-bit)


2 GB


500 MB


1366 x 768


4.6.2


Software Installation 

  1.  Download the latest version of CVI Fusion
To download the latest version of the software contact support.
  1.  Once you have downloaded the installer, simply run it by double-clicking on the downloaded file. You should see something like this:
  2.  Run through the installer by clicking on 'Next'.
  3.  Once you have finished installing, CVI Fusion should open automatically:


Software Registration 

CVI Fusion licensing is included with the purchase of Infinity Client software. There is no formal software registration required.


Software Configuration 

To find more information about how to create configurations in CVI Fusion try reading our Learn the Basics section


Infinity Client 


Hardware Requirements 

In order to run the Infinity Client application it is required to have a Infinity ONE software key. With an Infinty ONE inserted into an Infinity Client Panel PC, the Infinity Base feature is automatically activated giving users a limited base functionality of the product.


Additional UV can also be stored on an Infinity ONE software key in order to activate more advanced functionalities within the Infinity Client software.

Device NameDesoutter Part Number
Infinity ONE615 927 8670


For more information about PRIM's and Feature management see here.


In version 7.0, it is necessary to use a Panel PC supplied by Desoutter. To order new Panel PC you can see the following part number :

Device NameDesoutter Part Number
INFINITY PANEL PC 17” IOT615 932 7450


For older customers using Infinity Client v6.xx, the below part numbers can also be upgraded to use v7.0.

Device NameDesoutter Part Number
Infinity Station 17" IOT615 932 7420
PPC Infinity 17" Client
615 932 7320

Note: Infinity Station 17" IOT is a Windows 10 replacement of the PPC Infinity 17" Client. The Part Number 615 932 7320 is no longer available for purchase.


For more information about upgrading v6.xx Panel PC to v7.0 or higher. Please contact support here


An Infinity Client device must be powered by it's applicable power supply.

Infinity DeviceApplicable Power SupplyPower Supply Output
Infinity Station 17" IOT / INFINITY PANEL PC 17” IOT615 936 829512V 5A DC
PPC Infinity 17" Client615 936 8015
12V 5A DC


Running Requirements 

Infinity Client devices have the following values configured in their windows image in order to ensure that the Infinity Client application functions normally. Some of the following settings are mandatory whereas others are optional; all settings seen below are recommended for optimal performance.

Setting
Parameter ValueDescriptionRisk (if altered)Configurable?
Computer NameSerial Number of Infinity DeviceThe computer name defined during production. It is set to the device's Desoutter serial number in order to be unique and easily referable.Changing this value can make identifying the device's serial number more different in case of need to make a warranty claim. 
Account NamePivotwareThe default account created during production of the device.Communication issues can occur if device credentials are incorrectly configured in CVI Fusion 
(From 6.18 onwards)
PasswordSmartb0xThe default password set during production of the device.Communication issues can occur if device credentials are incorrectly configured in CVI Fusion. 
(From 6.18 onwards)
Account Type
Administrator
The Windows account running Infinity Client must be an administrator or have equivalent account permissions to ensure there are no issues accessing required application resources.Inadequate account permissions can cause unexpected behaviour in Infinity Client, affect performance or stop Infinity Client from launching/running. 
(Any account used must have administrator or equivalent account permissions.)
Domain
None
The Windows account running Infinity Client must not be impeded by a connected domain. The account must have administrator privileges or equivalent account permissions in order to ensure there are no issues accessing required application resources.
Domain and group policies can affect user permissions on a local machine. Inadequate account permissions can cause unexpected behaviour in Infinity Client, affect performance or stop Infinity Client from launching/running. 
(Any account used must have administrator or equivalent account permissions without being inhibited)


When running, the Infinity Client application requires certain ports to be open in order to operate normally. Please see below for required network ports and information about their purpose/configuration.

PortTypeDescriptionConfigurable?
20TCPFTP Communication between Infinity Client and CVI Fusion 
21TCPFTP Communication between Infinity Client and CVI Fusion 
2620TCPTCP Communication between Infinity Client and legacy Infinity Builder 
2620TCPTCP Communication between Infinity Client and Infinity Module (Builder) 
2630TCPTCP Communication between Infinity Client and Infinity Module (Tracker)
 
7750TCPTCP Communication between Infinity Client and Desoutter - Core Service (QMS 
7760TCPTCP Communication between Infinity Client and Desoutter - Core Service (Engine) 
8080TCPInternal TCP Communications used in Infinity Client Local Reporting Usage  
9010+TCPInternal TCP Communications used in Infinity Client Plugin API Usage
 


Starting Infinity Client 

After the device has powered on then the Infinity Client application should load automatically. It should look something like this:


Licensing Infinity Client  

Infinity Client devices are licensed by use of a PRIM. If a PRIM is inserted then the Infinity Base feature is automatically activated giving user a limited base functionality of the product.


Using CVI Fusion, users can add additional UV to the P'RIM in order to acticate additional functionalities they need within thir configuration.


For more information about PRIM's and Feature management see here.


See here for errors that can appear on the Infinity Client application relating to UV and P'RIM and how to resolve them.


Error MessageIcon DisplayedResolution
P'RIM is disconnectedPlug Infinity ONE into the Panel PC.
Not enough UVAdd more UV to the Infinity ONE.
Following features are not active:Activate the listed features inside of the CVI Fusion in order to have them functional in Infinity Client.


Software Configuration and Use 

To find more information about how to configure or use Infinity Client try reading our Learn the Basics section


Infinity Module 


Hardware Requirements 

In order to use the Infinity Client it is necessary to have one of the following pieces of hardware :

Device NameDesoutter Part Number
Infinity Module 17" IOT615 932 7430
PPC Infinity 17" Module615 932 7330

Note: Infinity Module 17" IOT is a Windows 10 replacement of the PPC Infinity 17" Module. The Part Number 615 932 7330 is no longer available for purchase.


An Infinity Module device must be powered by it's applicable power supply.

Infinity DeviceApplicable Power SupplyPower Supply Output
Infinity Module 17" IOT 615 936 829512V 5A DC
PPC Infinity 17" Module615 936 8015
12V 5A DC


Running Requirements 

Infinity Module devices have the following values configured in their windows image in order to ensure that the Infinity Module application functions normally. Some of the following settings are mandatory whereas others are optional; all settings seen below are recommended for optimal performance.

Setting
Parameter ValueDescriptionRisk (if altered)Configurable?
Computer NameSerial Number of Infinity DeviceThe computer name defined during production. It is set to the device's Desoutter serial number in order to be unique and easily referable.Changing this value can make identifying the device's serial number more different in case of need to make a warranty claim. 
Account NamePivotwareThe default account created during production of the device.Communication issues can occur if device credentials are incorrectly configured in CVI Fusion 
(From 6.18 onwards)
PasswordSmartb0xThe default password set during production of the device.Communication issues can occur if device credentials are incorrectly configured in CVI Fusion. 
(From 6.18 onwards)
Account Type
Administrator
The Windows account running Infinity Module must be an administrator or have equivalent account permissions to ensure there are no issues accessing required application resources.Inadequate account permissions can cause unexpected behaviour in Infinity Module, affect performance or stop Infinity Module from launching/running. 
(Any account used must have administrator or equivalent account permissions.)
Domain
None
The Windows account running Infinity Module must not be impeded by a connected domain. The account must have administrator privileges or equivalent account permissions in order to ensure there are no issues accessing required application resources.
Domain and group policies can affect user permissions on a local machine. Inadequate account permissions can cause unexpected behaviour in Infinity Module, affect performance or stop Infinity Module from launching/running. 
(Any account used must have administrator or equivalent account permissions without being inhibited)


When running, the Infinity Client application requires certain ports to be open in order to operate normally. Please see below for required network ports and information about their purpose/configuration.

PortTypeDescriptionConfigurable?
20TCPFTP Communication between Infinity Module and CVI Fusion 
21TCPFTP Communication between Infinity Module and CVI Fusion 
2620TCPTCP Communication between Infinity Client and legacy Infinity Builder 
2620TCPTCP Communication between Infinity Client and Infinity Module (Builder) 
2630TCPTCP Communication between Infinity Client and Infinity Module (Tracker)
 


Starting Infinity Module  

After the device has powered on then the Infinity Module application should load automatically. It should look something like this:


Licensing Infinity Module  

Infinity Module licensing is included with the purchase of Infinity Client software. There is no formal software registration required. Connection(s) between Infinity Client and Infinity Module are activated in CVI Fusion's feature manager like all other types of features in Infinity Client.


Software Configuration and Use 

To find more information about how to configure or use Infinity Module try reading our Learn the Basics section.


Core Services 


Minimum Requirements 


CVI Fusion Minimum Requirements 

Desktop OS




Server OS



Processor



Memory


Disk Space


Installed .NET Version

Windows 7 (32-bit / 64-bit)

Windows 8 (32-bit / 64-bit)

Windows 10 (32-bit / 64-bit)


Windows Server 2012 R2

Windows Server 2016


1GHz (32-bit)

2GHz (64-bit)


2 GB


500 MB


4.6.2


Software Installation 

  1.  Download the latest version of the Desoutter Core Windows Service
To download the latest version of the software contact support.
  1.  Once you have downloaded the installer, simply run it by double-clicking on the downloaded file. You should see something like this:
  2.  Run through the installer by clicking on 'Next'.
  3.  Once you have finished installing, the Desoutter Core Windows Service should be automatically running. You can check this by opening going to your machine's Start Menu, typing 'Services' and open the Service Window.


Software Configuration 

To find more information about how to configure Core Services try reading our Learn the Basics section.