This Article Applies From:
CVI Fusion 7.0 | Infinity Client 7.0 | Infinity Module 7.0 | Core Services 7.0 | DeMeter -- | CVI Net Web -- |
Note: Older versions of this article exists. See 'Other Applicable Versions' to see all versions of this document.
Introduction
The following guide is designed to give instructions on how install Pivotware devices/software from version 7.0 onwards. It also helps user to understand our product architecture as well as defining any requirements that products may have.
From version 7.0, we use feature management to manage the licensing of our software's functionality instead using our traditional methods using product numbers and license keys.
Contents |
CVI Fusion
Minimum Requirements
CVI Fusion Minimum Requirements | |
Desktop OS Server OS Processor Memory Disk Space Display | Windows 7 (32-bit / 64-bit) Windows 8 (32-bit / 64-bit) Windows 10 (32-bit / 64-bit) Windows Server 2012 R2 Windows Server 2016 1GHz (32-bit) 2GHz (64-bit) 2 GB 500 MB 1366 x 768 |
Software Installation
- Download the latest version of CVI Fusion
 | To download the latest version of the software contact support. |
- Once you have downloaded the installer, simply run it by double-clicking on the downloaded file. You should see something like this:
- Run through the installer by clicking on 'Next'.
- Once you have finished installing, CVI Fusion should open automatically:
Software Registration
CVI Fusion licensing is included with the purchase of Infinity Client software. There is no formal software registration required.
Software Configuration
To find more information about how to create configurations in CVI Fusion try reading our Learn the Basics section
Infinity Client
Hardware Requirements
In order to run the Infinity Client application it is required to have a Infinity ONE software key. With an Infinty ONE inserted into an Infinity Client Panel PC, the Infinity Base feature is automatically activated giving users a limited base functionality of the product.
Additional UV can also be stored on an Infinity ONE software key in order to activate more advanced functionalities within the Infinity Client software.
| Device Name | Desoutter Part Number |
| Infinity ONE | 615 927 8670 |
| For more information about PRIM's and Feature management see here. |
In version 7.0, it is necessary to use a Panel PC supplied by Desoutter. To order new Panel PC you can see the following part number :
| Device Name | Desoutter Part Number |
| INFINITY PANEL PC 17” IOT | 615 932 7450 |
| For older customers using Infinity Client v6.xx, the below part numbers can also be upgraded to use v7.0.
Note: Infinity Station 17" IOT is a Windows 10 replacement of the PPC Infinity 17" Client. The Part Number 615 932 7320 is no longer available for purchase. For more information about upgrading v6.xx Panel PC to v7.0 or higher. Please contact support here |
An Infinity Client device must be powered by it's applicable power supply.
| Infinity Device | Applicable Power Supply | Power Supply Output |
| Infinity Station 17" IOT / INFINITY PANEL PC 17” IOT | 615 936 8295 | 12V 5A DC |
| PPC Infinity 17" Client | 615 936 8015 | 12V 5A DC |
Running Requirements
Infinity Client devices have the following values configured in their windows image in order to ensure that the Infinity Client application functions normally. Some of the following settings are mandatory whereas others are optional; all settings seen below are recommended for optimal performance.
| Setting | Parameter Value | Description | Risk (if altered) | Configurable? |
| Computer Name | Serial Number of Infinity Device | The computer name defined during production. It is set to the device's Desoutter serial number in order to be unique and easily referable. | Changing this value can make identifying the device's serial number more different in case of need to make a warranty claim. | |
| Account Name | Pivotware | The default account created during production of the device. | Communication issues can occur if device credentials are incorrectly configured in CVI Fusion | (From 6.18 onwards) |
| Password | Smartb0x | The default password set during production of the device. | Communication issues can occur if device credentials are incorrectly configured in CVI Fusion. | (From 6.18 onwards) |
| Account Type | Administrator | The Windows account running Infinity Client must be an administrator or have equivalent account permissions to ensure there are no issues accessing required application resources. | Inadequate account permissions can cause unexpected behaviour in Infinity Client, affect performance or stop Infinity Client from launching/running. | (Any account used must have administrator or equivalent account permissions.) |
| Domain | None | The Windows account running Infinity Client must not be impeded by a connected domain. The account must have administrator privileges or equivalent account permissions in order to ensure there are no issues accessing required application resources. | Domain and group policies can affect user permissions on a local machine. Inadequate account permissions can cause unexpected behaviour in Infinity Client, affect performance or stop Infinity Client from launching/running. | (Any account used must have administrator or equivalent account permissions without being inhibited) |
When running, the Infinity Client application requires certain ports to be open in order to operate normally. Please see below for required network ports and information about their purpose/configuration.
| Port | Type | Description | Configurable? |
| 20 | TCP | FTP Communication between Infinity Client and CVI Fusion | |
| 21 | TCP | FTP Communication between Infinity Client and CVI Fusion | |
| 2620 | TCP | TCP Communication between Infinity Client and legacy Infinity Builder | |
| 2620 | TCP | TCP Communication between Infinity Client and Infinity Module (Builder) | |
| 2630 | TCP | TCP Communication between Infinity Client and Infinity Module (Tracker) | |
| 7750 | TCP | TCP Communication between Infinity Client and Desoutter - Core Service (QMS | |
| 7760 | TCP | TCP Communication between Infinity Client and Desoutter - Core Service (Engine) | |
| 8080 | TCP | Internal TCP Communications used in Infinity Client Local Reporting Usage | |
| 9010+ | TCP | Internal TCP Communications used in Infinity Client Plugin API Usage |
Starting Infinity Client
After the device has powered on then the Infinity Client application should load automatically. It should look something like this:
Licensing Infinity Client
Infinity Client devices are licensed by use of a PRIM. If a PRIM is inserted then the Infinity Base feature is automatically activated giving user a limited base functionality of the product.
Using CVI Fusion, users can add additional UV to the P'RIM in order to acticate additional functionalities they need within thir configuration.
| For more information about PRIM's and Feature management see here. |
See here for errors that can appear on the Infinity Client application relating to UV and P'RIM and how to resolve them.
| Error Message | Icon Displayed | Resolution |
| P'RIM is disconnected |  | Plug Infinity ONE into the Panel PC. |
| Not enough UV | | Add more UV to the Infinity ONE. |
| Following features are not active: |  | Activate the listed features inside of the CVI Fusion in order to have them functional in Infinity Client. |
Software Configuration and Use
To find more information about how to configure or use Infinity Client try reading our Learn the Basics section
Infinity Module
Hardware Requirements
In order to use the Infinity Client it is necessary to have one of the following pieces of hardware :
| Device Name | Desoutter Part Number |
| Infinity Module 17" IOT | 615 932 7430 |
| PPC Infinity 17" Module | 615 932 7330 |
Note: Infinity Module 17" IOT is a Windows 10 replacement of the PPC Infinity 17" Module. The Part Number 615 932 7330 is no longer available for purchase.
An Infinity Module device must be powered by it's applicable power supply.
| Infinity Device | Applicable Power Supply | Power Supply Output |
| Infinity Module 17" IOT | 615 936 8295 | 12V 5A DC |
| PPC Infinity 17" Module | 615 936 8015 | 12V 5A DC |
Running Requirements
Infinity Module devices have the following values configured in their windows image in order to ensure that the Infinity Module application functions normally. Some of the following settings are mandatory whereas others are optional; all settings seen below are recommended for optimal performance.
| Setting | Parameter Value | Description | Risk (if altered) | Configurable? |
| Computer Name | Serial Number of Infinity Device | The computer name defined during production. It is set to the device's Desoutter serial number in order to be unique and easily referable. | Changing this value can make identifying the device's serial number more different in case of need to make a warranty claim. | |
| Account Name | Pivotware | The default account created during production of the device. | Communication issues can occur if device credentials are incorrectly configured in CVI Fusion | (From 6.18 onwards) |
| Password | Smartb0x | The default password set during production of the device. | Communication issues can occur if device credentials are incorrectly configured in CVI Fusion. | (From 6.18 onwards) |
| Account Type | Administrator | The Windows account running Infinity Module must be an administrator or have equivalent account permissions to ensure there are no issues accessing required application resources. | Inadequate account permissions can cause unexpected behaviour in Infinity Module, affect performance or stop Infinity Module from launching/running. | (Any account used must have administrator or equivalent account permissions.) |
| Domain | None | The Windows account running Infinity Module must not be impeded by a connected domain. The account must have administrator privileges or equivalent account permissions in order to ensure there are no issues accessing required application resources. | Domain and group policies can affect user permissions on a local machine. Inadequate account permissions can cause unexpected behaviour in Infinity Module, affect performance or stop Infinity Module from launching/running. | (Any account used must have administrator or equivalent account permissions without being inhibited) |
When running, the Infinity Client application requires certain ports to be open in order to operate normally. Please see below for required network ports and information about their purpose/configuration.
| Port | Type | Description | Configurable? |
| 20 | TCP | FTP Communication between Infinity Module and CVI Fusion | |
| 21 | TCP | FTP Communication between Infinity Module and CVI Fusion | |
| 2620 | TCP | TCP Communication between Infinity Client and legacy Infinity Builder | |
| 2620 | TCP | TCP Communication between Infinity Client and Infinity Module (Builder) | |
| 2630 | TCP | TCP Communication between Infinity Client and Infinity Module (Tracker) |
Starting Infinity Module
After the device has powered on then the Infinity Module application should load automatically. It should look something like this:
Licensing Infinity Module
Infinity Module licensing is included with the purchase of Infinity Client software. There is no formal software registration required. Connection(s) between Infinity Client and Infinity Module are activated in CVI Fusion's feature manager like all other types of features in Infinity Client.
Software Configuration and Use
To find more information about how to configure or use Infinity Module try reading our Learn the Basics section.
Core Services
Minimum Requirements
CVI Fusion Minimum Requirements | |
Desktop OS Server OS Processor Memory Disk Space | Windows 7 (32-bit / 64-bit) Windows 8 (32-bit / 64-bit) Windows 10 (32-bit / 64-bit) Windows Server 2012 R2 Windows Server 2016 1GHz (32-bit) 2GHz (64-bit) 2 GB 500 MB |
Software Installation
- Download the latest version of the Desoutter Core Windows Service
| To download the latest version of the software contact support. |
- Once you have downloaded the installer, simply run it by double-clicking on the downloaded file. You should see something like this:
- Run through the installer by clicking on 'Next'.
- Once you have finished installing, the Desoutter Core Windows Service should be automatically running. You can check this by opening going to your machine's Start Menu, typing 'Services' and open the Service Window.
Software Configuration
To find more information about how to configure Core Services try reading our Learn the Basics section.