Track My Service Status

What is TMSS ?
Track My Service Status is Desoutter's web platform which supports our customers in managing their tools service needs. https://tmss.desouttertools.com With TMSS you can check your installed base at a glance. You will be warned when tools from your facility need servicing, and you can order a tool maintenance in few......
Tue, 29 Sep, 2020 at 10:16 AM
Login and navigation
To get an access to TMSS, please contact your local Desoutter representative. For a secure access, TMSS uses a Microsoft Azure sign in process. Your Desoutter contact will create your account and an activation email will be sent to you. Should you already have an Azure company account, it should......
Tue, 29 Sep, 2020 at 4:07 PM
HOME page
In the HOME page you will find a pie chart which gives an overview about the status for the on-going service activities. The pie chart chart shows the number of tools being in each of the following status: In transit: tool being in transit between your factory and our facility.......
Thu, 1 Oct, 2020 at 10:58 AM
TOOLS page 1/2
The TOOLS page provides a list of all the Desoutter tools from your factory. They are displayed in a fully customizable table. Add and remove columns Click the "Set Columns" button to open the column selection window. Then tick or untick the columns you need to display on the TOOLS......
Thu, 1 Oct, 2020 at 11:37 AM
TOOLS page 2/2 (tool detail)
In the TOOLS page table, the "Tool Serial" and the "Tool id" fields are clickable. They will open a tool form with detailed information. The "Details" section provides a number of data about the tool and its related service activities. The "Events" section lists all the service events which occurred......
Tue, 29 Sep, 2020 at 2:53 PM
SERVICE REQUEST page
A tool or several tools can be added to SERVICE REQUEST from the TOOLS page (see TOOLS page § Column Action). The quantity of tools added to SERVICE REQUEST is dynamically adjusted next to the tab title between brackets: The tools added to SERVICE REQUEST are listed in this page.......
Thu, 1 Oct, 2020 at 11:53 AM
ENTER PO page
A tool or several tools can be added to ENTER PO from the TOOLS page (see TOOLS page § Column Action). The quantity of tools added to ENTER PO is dynamically adjusted next to the tab title between brackets: The tools added to ENTER PO are listed in this page.......
Thu, 1 Oct, 2020 at 11:55 AM
REMINDERS page
TMSS offers a notification feature to ease your management of tool servicing. Create a notification In the REMINDERS tab, click on add to create new email notification. There are 5 types of notification: 1. notification for a due calibration Sends a reminder if the calibration due date is about to......
Thu, 1 Oct, 2020 at 11:57 AM
PLANNED VISITS page & LAST VISITS page
The PLANNED VISITS tab displays a list of the visits of a Desoutter technicians which are already booked. Click on the "serial number" field to display more detail about the visit. The LAST VISITS tab displays the list of all the past visits from a Desoutter technician, for the delivery......
Tue, 29 Sep, 2020 at 1:00 PM